Delivery and shipping modalities

Please note that the processing of your order also takes 1-2 working days. The shipping times refer to the time from which the package was handed over to the shipping service provider.

Shipping costs
The shipping costs depend on the desired carrier, the shipping method (standard or express) and the weight of the shipment. The costs also depend on whether the shipment is made within Germany or in other European countries. Please refer to the respective tables for details on this and further details of shipping - please click on the desired country.

>>> Shipping within Germany
>>> Shipping to Austria
>>> Shipping to Netherlands, Luxembourg, Belgium
>>> Shipping to France
>>> Shipping to Denmark
>>> Shipping to Hungary
>>> Shipping to Spain

Packaging costs
As our products are packaged with particular care and stability, additional packaging costs in the amount of € 1,00 accrue. For frozen and chilled articles as well as for all products from our BAF to GO assortment, another € 3,00 for the polystyrene box (possibly including dry ice) are added. Per 26 kg of goods, besides the shipping costs, accordingly a maximum of 4 € will be charged for the packaging, regardless of the recipient country.

Shipping methods
Our partner companies DHL, UPS and DPD conscientiously ensure with their competent team that our packages arrive safely and intact at your home. Please keep in mind: The shipment of your goods may be delayed by a few days, if between the order and the delivery are Sundays, holidays or our company holidays. In general, you can choose between standard and express delivery.

Carton sizes
Please note the size of our cartons, as they may not be accepted at packing stations above a certain size. We ship our frozen goods in styrofoam boxes with outer cartons in three different sizes (w x d x h).
Up to 5 kg: 40 cm x 30 cm x 17 cm
Up to 12 kg: 49 cm x 37 cm x 27 cm
Up to 26 kg: 59 cm x 45,5 cm x 40 cm

Standard shipping
For standard shipping via DHL, the goods leave our house on Mondays, Tuesdays and Wednesdays. If payment is received until 7 a.m., the ordered goods will usually be shipped on the same day. With standard delivery via DPD, the goods leave our house on Mondays and Wednesdays. Ordered goods are usually shipped on the same day, after receipt of payment until 9:00 a.m.

Express shipping
Regardless of the chosen carrier, with express shipping goods will be dispatched Mondays to Thursdays. Ordered goods are usually sent on the same day, after receipt of payment until 9:00 a.m. Please keep in mind that for express shipping it is not possible to grant a signature release authorisation, personal acceptance must be guaranteed.

Safety and eco-friendliness

We guarantee a completely functioning cold chain, if the order quantity of the respective goods optimally fits to our packaging units. The more filled the cartons are, the easier it is to realize the desired cooling. For cartons up to 12 kg, the cold chain is secured at a goods weight from 7 kg on, for cartons up to 26 kg it is secured at a goods weight from 20 kg on.

Shipping within Germany

Shipping days:
DPD Standard: shipping from Monday to Wednesday.
DHL Standard: shipping from Monday to Wednesday.
UPS EXPRESS Saver: shipping from Monday to Thursday.

Free shipping from a 100 Euro value of goods: 
For orders with a value of goods of 100 Euro or more, we will ship your goods within Germany free of shipping costs.
This applies only to standard shipping via DPD and DHL (shipping days: Monday to Wednesday), not for express delivery.

Weight of goods DHL Standard
  1–4 working days
per 26 kg 8,50 €*
Weight of goods DPD Standard
  1–4 working days
per 26 kg 9,30 €*
Weight of goods UPS EXPRESS Saver
  1 working day
per 26 kg 8,50 €*

*incl. VAT

Shipping to Austria

Shipping days:
DPD Standard: shipping only on Mondays.
DPD Express (Guaranty Package): shipping Monday to Wednesday.

Free shipping from a 100 Euro value of goods: 
For orders with a value of goods of 100 Euro or more, we will ship your goods within Germany free of shipping costs.
This applies only to standard shipping via DPD, not for express delivery.

Weight of goods DPD Standard
  1–2 working days
per 26 kg 17,00 €*
Weight of goods DPD Express (Guaranty Package)
  1 working day
per 26 kg 18,30 €*

*incl. VAT

Shipping to Luxembourg and Belgium

Shipping days:
DPD Express (Guaranty Package): shipping Monday to Wednesday.

Weight of goods DPD Express (Guaranty Package)
  1–2 working days
per 26 kg 18,30 €*

*incl. VAT

Shipping to France and the Netherlands

Shipping days:
UPS Standard (Transborder): shipping Monday to Wednesday.
DPD Express (Guaranty Package): shipping Monday to Wednesday.

Weight of goods UPS Standard (Transborder)
  1-2 working days
per 26 kg 16,00 €*
Weight of goods DPD Express (Guaranty Package)
  1–2 working days
per 26 kg 18,30 €*

*incl. VAT

Shipping to Denmark

Shipping days:
UPS Standard (Transborder): shipping on Monday and Tuesday.

Weight of goods UPS Standard (Transborder)
  2 working days
per 26 kg 16,00 €*

*incl. VAT

Shipping to Hungary

Shipping days:
DHL Standard: shipping on Mondays.
UPS Standard (Transborder): shipping on Mondays.

Weight of goods DHL Standard
  1–4 working days
per 26 kg 28,00 €*
Weight of goods UPS Standard (Transborder)
  1–4 working day
per 26 kg 28,00 €*

*incl. VAT

Shipping to Spain

Shipping days:
UPS Standard (Transborder): shipping on Monday and Tuesday.
DPD Standard: shipping on Mondays.

The payment of the order must be received until Wednesday, 9 a.m., so that the goods can leave our house on the following Monday.

Weight of goods UPS Standard (Transborder)
  1–2 working days
per 26 kg 25,00 €*
Weight of goods DPD Standard
  1–4 working days
per 26 kg 25,40 €*

*incl. VAT



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