Delivery and shipping modalities

Shipping conditions May 2024

When ordering and stocking up, please note our changed shipping conditions due to the public holidays Labour Day, Ascension Day, Whitsun and Corpus Christi

Calendar week 18
- Monday, 29.04.2024: Shipping exclusively with DPD Express
- 30.04. - 05.05.2024: no shipping

Calendar week 19
- Monday, 06.05.2024: Shipping under our usual shipping conditions
- Tuesday, 07.05.2024: Shipping exclusively with DPD Express

Calendar week 20
- Shipping under our usual shipping conditions

Calendar week 21
- Monday, 20.05.2024: no shipping
- from Tuesday, 21.05.2024: shipping under our usual shipping conditions

Calendar week 22
- Monday, 27.05.2024: dispatch under our usual dispatch conditions
- Tuesday, 28.05.2024: Shipping exclusively with DPD Express

All orders will be processed in chronological order. As experience has shown that there can be delays in shipping and delivery before and after public holidays, we ask for your understanding if your parcel takes a little longer than usual.

We wish you happy holidays!

The shipping times refer to the time from which your order is received by us. Please note our shipping days and that the processing of your order also takes time of 1-2 working days.
 
Please note, we are not responsible for the loss or thawing of the goods if you make a rerouting, change of address, drop off authorization, etc. with the shipping service provider.

If you have any complaint at the time of delivery of the goods, please contact our customer service at info@frostfutter-vertrieb.de and please note that complaints can only be processed with photos of the goods. Thank you very much. 

Shipping costs
The shipping costs depend on the desired carrier, the shipping method (standard or express) and the weight of the shipment. The costs also depend on whether the shipment is made within Germany or in other European countries. Please refer to the respective tables for details on this and further details of shipping - please click on the desired country.

Note: Promotions with free shipping apply exclusively to shipping within Germany!

>>> Shipping within Germany
>>> Shipping to Austria
>>> Shipping to Netherlands, Luxembourg, Belgium
>>> Shipping to France
>>> Shipping to Denmark
>>> Shipping to Hungary
>>> Shipping to Spain


Shipping methods
Our partner companies DHL and DPD conscientiously ensure with their competent team that our packages arrive safely and intact at your home. Please keep in mind: The shipment of your goods may be delayed by a few days, if between the order and the delivery are Sundays, holidays or our company holidays. In general, you can choose between standard and express delivery.

Carton sizes
Please note the size of our cartons, as they may not be accepted at packing stations above a certain size. We ship our frozen goods in styrofoam boxes with outer cartons in three different sizes (w x d x h).
Up to 5 kg: 40 cm x 30 cm x 17 cm
Up to 12 kg: 49 cm x 37 cm x 27 cm
Up to 26 kg: 59 cm x 45,5 cm x 40 cm

Standard shipping
For standard shipping the goods leave our house on Mondays and Wednesdays. Please note: Orders with payment received by Wednesday at 9:00 am are expected to ship the same day, depending on the total volume of orders. All orders after this time will be shipped the following week. Please be sure to follow the tracking link we will send you via email to track your package.

DPD shipping note: orders placed with DPD must be received in person.

Safety and eco-friendliness

We guarantee a completely functioning cold chain, if the order quantity of the respective goods optimally fits to our packaging units. The more filled the cartons are, the easier it is to realize the desired cooling. For cartons up to 12 kg, the cold chain is secured at a goods weight from 7 kg on, for cartons up to 26 kg it is secured at a goods weight from 20 kg on.

The cold chain refers to the continuous maintenance of the legally required refrigeration temperature to ensure the quality and shelf life of the goods.

Shipping within Germany

Shipping days:
DHL Standard: Shipping Monday and Wednesday.
DPD Classic: Shipping Monday and Wednesday.
DPD Express: Shipping Monday and Wednesday until 09:00


Free shipping from a 150 Euro value of goods: 
For orders with a value of goods of 150 Euro or more, we will ship your goods within Germany free of shipping costs. Excluded is the shipment by express delivery. 
This applies only to standard shipping via DHL (shipping days: Monday and Wednesday), not for express delivery.

Weight of goods DHL Standard
  1–7 working days
per 26 kg 8,49 €*
Weight of goods DPD Classic
  1–7 working days
per 26 kg 8,99 €*
Weight of goods DPD Express
  1-3 working days
per 26 kg 10,99 €*

*incl. VAT

Shipping to Austria

Shipping days:
DPD Standard: Shipping only on Monday, with a payment received by the previous Friday 7:00. 

Weight of goods DPD Classic
  1-7 working days
per 26 kg 24,99 €*

*incl. VAT


Shipping to Luxembourg, Netherlands and Belgium

Shipping days:
DPD Express (Guaranty Package): Shipping on Monday.

Weight of goods DPD Express (Guaranty Package)
  1–7 working days
per 26 kg 26,99 €*

*incl. VAT

Shipping to France

Shipping days:
DPD Express (Guaranty Package): Shipping on Monday.

Weight of goods DPD Express (Guaranty Package)
  1–7 working days
per 26 kg 27,99 €*

*incl. VAT

Shipping to Denmark

Shipping days:
DPD Express (Guaranty Package): Shipping on Monday.

Weight of goods DPD Express (Garantiepaket)
  1-7 working days
per 26 kg 24,99 €*

*incl. VAT

Shipping to Hungary

Shipping days:
DHL Standard: Shipping on Monday.

Weight of goods DPD Classic
  1–7 working days
per 26 kg 42,99 €*

*incl. VAT

Shipping to Spain

Shipping days:
DPD Standard: Shipping on Monday.

The payment of the order must be received until Wednesday, 9 a.m., so that the goods can leave our house on the following Monday.

Weight of goods DPD Classic
  1–7 working days
per 26 kg 60,00 €*

*incl. VAT



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