Cancellation and Return Policy 

We are committed to ensure that you are satisfied with your order. However, you can revoke your order within two weeks with the K & K Petfood GmbH in accordance with §§ 312 d, 355, 357 BGB. In that case, the following applies:

The revocation can be done without stating the reasons. You can cancel the order by writing, e-mail or returning the goods. The deadline is observed by sending the cancellation on time. After exercising the cancellation, you are obligated to return the complete order to our cost and risk. For orders with a purchase value up to € 40.00 the customer is responsible for the return cost, unless the delivered goods do not correspond to the ordered goods. The purchased price will be refunded to the customer after receiving the returned goods.

If the customer cannot refund the received goods to us totally or partly or only in worsened condition, he must carry the cost to the extent of reduced value. Similarly, in case of using the goods the purchaser has to pay the full value of goods. Thereby, damage caused by conventional usage is left out of consideration.

In case of return an invoice copy has to be attached. Unstamped returns are possible via standard mail shipping, however have to be clarified with the K & K Petfood GmbH in advance. In case of return the K & K Petfood GmbH is not liable for damage or any loss of goods. The returned goods should be packaged with the original packaging and should not show any signs of usage!

Excluded from the right of withdrawal and return are perishable goods, especially frozen food (Frostfutter) and not permanently packaged pet food.

K&K Petfood GmbH
Ackerstraße 4
D-19348 Perleberg

Telefax: +49 (0) 38 76 - 30 73 829
E-Mail: info@frostfutter-vertrieb.de